Wow, today has been a day of epic proportions. I just finished my visit to Morrey Mazda of North Shore for several reasons. This thread serves as a purpose to those guests and members who are looking to buy a new Mazda but are unsure of who to deal with. This thread is also going to detail exactly why no one should ever buy a car at this dealership. 1) They damage your car pre-delivery(with rims and a lowering kit that are improperly fitted) and then refuse to rectify the situation in a timely manner, or even properly for that matter. I would like to note that I originally asked them to give me a new car. They also agreed that if the problem wasn't handled right the first time they would get Mazda Canada on the phone to see about getting me a new car (lies). 2) They contract out to the worst tint company ever: PH Solar 3) Their management is incapable of keeping communication with their customers and don't take the initiative to handle customer problems in a timely manner. 4) If you get something fixed there, count on something else being neglected/damaged. 5) They lose keys to new cars, meaning you have to have a spare made that is far from factory grade. 6) They tell you they are going to compensate you for the time and stress/frustration by giving you their VIP package and then back out of it because Steve Morrey is on holidays and they couldn't confirm. And when you go in a week later asking what the status is on the car, they say that Steve Morrey felt that they already compensated enough. 7) They don't communicate with the service people that you are going to be going in there at 7:00 am and dropping your car off and will need a courtesy car to use while the car is being fixed. And by fixed I mean having the fender hammered back in place because of their lack competency. 8 ) They do not look after you after you buy the car and do not care if Mazda Canada contacts them. 9) They only want your money, after that they will not correct or rectify anything decently or in a timely manner. If you want anything from Morrey be prepared to kick and. 10) They put ridiculous rims on their show models and then when they take them off, they bend out the fenders and again don't rectify the situation the way it should be rectified. 11) They read these forums and try to make you (the customer) feel bad that you are voicing your opinion about how they are treating you. Pulling me into your office and plunking down your "file" of what I have said on a private car forum doesn't work, I am not in high school making my way to the principles office. Last time I checked, word of mouth was something very common in business, consider this my "word of mouth." 12) They try to make the you (the customer) feel bad for going to another dealership and asking them to buy your brand new car because you do not want to own a Mazda due to the incompetence of the dealership you bought it from. News flash Morrey, that's the way business runs, when a customer is unhappy they will make sure that everyone knows it and try to get away from the problem if it's not being handled right by the company itself. 13) They do not contact customers when they say they will, they don't follow through with appointments, they are inept at communicating anything, which in turn leads to a customer having to deal with them and their idiocy for 8 weeks and change. 14) And my favorite, when they don't like dealing with you because you keep coming back after they have messed up something else, they tell you to never come back. I bought my car on January 28, 2008. I did not drive it for a three week period because it was in the shop getting fixed because they took of improper rims for the car and damaged the fender. They tried to hammer it in place thinking that I will not notice and will accept that as a repair job. Then they sent it to the body shop without sanding it down and then finally they brought it back, it was decent but left me with a bad taste in my mouth. They also said that if it was not done to my satisfaction the first try, that they would get on the phones with Mazda Canada and see about getting me a replacement car. They contract out a tint company, they lose keys pre-delivery, their tint company Xacto knives your car panels/seals because they don't care about your car. They don't want to handle you once the contract has been dotted and crossed. The service manager doesn't commit to calling when they says he's going to and really doesn't have much authority, he nods and "hmms." The owner doesn't obviously care about what their customers are saying about their company and I hope that more people read this. In general, the only good experience I had was dealing with Brian the sales person. He was the only decent thing about that company and I wish him well. I would never in my life recommend this dealership or this company to anyone. I hope that they do see this, and I hope it's printed up and put on Brad's desk tomorrow morning. One unhappy customer.